925 Silver Necklace plated with 18K Gold Swarovski Crystals

Our pieces are handmade and delicate in nature.

Please care for any Carolina Accessories product as you might any other items made from precious metals.  Please take extra care with flexible wire pieces as bending the wire too hard (or in a very cold environment) may cause the wire to snap.  We cannot take any responsibility for any pieces that are broken or damaged by heavy handiness. Please treat each piece with care and love.

Our products can be cleaned in the same way as other jewellery, but please be delicate and follow the instructions on your chosen method of cleaning.

Additional information: Avoid mechanical and thermal shocks, scratches, contact with alcohol, perfume, acetone, detergent, abrasive surfaces.

IMPORTANT: Please note that hairspray or parfume applied directly to the crown or jewellery will cause discolouration and can irreversibly damage these precious metals. We will not be responsible for replacing items damaged in this way. All products sent are hand selected and packaged for a high quality service. We do not offer refunds for damaged items but will happily exchange the item (like for like) if it is damaged during transit to you.

RETURN 

We receive a Return Request within 14 calendar days from the date you receive your order, and we receive the returned product within 14 calendar days of receiving this Return Request.

The returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new.

Please make sure your parcel is properly packaged in its original box to avoid any damage in transit back to us. Items which arrive damaged due to improper packaging will not be exchanged or refunded.

You will be responsible for paying postage costs associated with returns. Returns must be sent through a trackable delivery service, ensuring it is appropriately insured. We do not take any responsibility and cannot process a refund for items that are not received and request that you contact your delivery provider directly in these cases. 

REFUNDS

We will happily provide a refund to you within 14 days once the item(s) have reached us safely. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

As a small business we take extreme pride in handling each piece ourselves personally with great attention and care. Our products are quality checked and carefully hand packaged so it is extremely unlikely any pieces will ever leave us damaged - however occasionally the delivery service will handle a package roughly and the contents may become damaged in transit. In this case, we will happily replace the item for you and cover the re-delivery costs ourselves. We will not refund or exchange damaged items, we only replace them with the same item (like for like).

If you believe your products are damaged please notify us immediately upon receipt